Effective Date: January 01, 2025
At Sansali, we aim to deliver your orders efficiently and reliably across the UAE and beyond. This Shipping Policy outlines our processes, costs, and timelines to ensure a smooth shopping experience on sansali.com. By placing an order, you agree to the terms below, which complement our Return & Refund Policy, Privacy Policy, and Terms & Conditions.
1. Order Processing
- Processing Time: Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends (Friday-Saturday in the UAE) and public holidays.
- Order Confirmation: You’ll receive an email with your order details once processed. If there’s an issue (e.g., stock unavailability), we’ll notify you promptly and offer a refund or alternative.
- Stock Availability: We strive to maintain accurate inventory, but if an item is out of stock post-order, we’ll contact you to arrange a refund or substitution.
2. Shipping Destinations
- UAE: We ship to all Emirates (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah).
- International: We offer shipping to select countries (list available at checkout). International customers are responsible for customs duties, taxes, and compliance with local regulations.
3. Shipping Methods and Costs
- UAE Shipping:
- Free Shipping: We offer free shipping all over the UAE. Estimated delivery: 2-5 business days.
- International Shipping:
- Costs vary by destination and weight, displayed at checkout. Estimated delivery: 5-15 business days, depending on location and customs clearance.
- We use trusted couriers for reliable service.
- Free Shipping Promotions: We may offer free shipping during promotions, subject to terms at checkout.
4. Delivery Timelines
- UAE: Most orders arrive within 2-5 business days (standard) or 1-2 business days (express), barring unforeseen delays (e.g., weather, peak seasons).
- International: Delivery takes 5-15 business days, subject to customs processing. Delays beyond our control (e.g., customs holds) are not our responsibility, but we’ll assist where possible.
- Tracking: Once shipped, you’ll receive a tracking link via email to monitor your order’s progress.
5. Shipping Confirmation
- A shipping confirmation email will include your tracking number and courier details. If you don’t receive it within 3 business days, contact support@sansali.com.
6. Delivery Issues
- Incorrect Address: You’re responsible for providing a correct shipping address. If an order is returned due to an error, additional shipping fees may apply for re-delivery.
- Failed Delivery: Couriers typically attempt delivery 2-3 times. If unsuccessful, the order may return to us, and we’ll contact you to arrange re-delivery or a refund (minus shipping costs).
- Lost or Damaged Shipments: If your order is lost or arrives damaged, email support@sansali.com within 3 days of expected delivery. We’ll investigate and offer a replacement or refund, per our Return & Refund Policy.
7. Customs, Duties, and Taxes
- UAE: Prices include VAT as per UAE law. No additional fees apply unless specified.
- International: Customers cover all customs duties, taxes, and fees imposed by their country. We’re not responsible for delays or costs due to customs.
8. Shipping Restrictions
- Certain items (e.g., hazardous materials, oversized products) may have shipping restrictions, noted at checkout.
- We comply with UAE export laws and reserve the right to cancel orders violating regulations.
9. Contact Us
For shipping inquiries:
- Email: support@sansali.com
10. Policy Updates
We may update this policy. Changes will be posted on sansali.com, effective immediately.