Privacy Policy

Effective Date: January 01, 2025

At Sansali, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit sansali.com, make a purchase, or interact with our services in the UAE and beyond. By using our website, you agree to the terms of this policy, in compliance with UAE’s Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information:
  • When you create an account, place an order, or contact us, we may collect:
    • Name
    • Email address
    • Phone number
    • Billing and shipping addresses
    • Payment details (processed securely via third-party providers)
  • When you sign up for newsletters or promotions, we collect your email address and preferences.
• Automatically Collected Information:
  • Browsing Data: IP address, browser type, device type, operating system, and pages visited.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to enhance your experience, analyze site performance, and personalize content. You can manage cookie preferences via your browser settings or our cookie consent tool.
  • Usage Data: Details about how you interact with our website, such as clicks, time spent, and products viewed.
• Voluntarily Provided Information:
  • Feedback, reviews, or survey responses you submit.
  • Information shared via customer support support@sansali.com

2. How We Use Your Information

We use your data for the following purposes:

• Order Processing: To process and deliver your purchases, manage returns, and issue refunds.
• Customer Support: To respond to inquiries, provide assistance, and resolve issues.
• Personalization: To tailor product recommendations, promotions, and website content to your preferences.
• Marketing: To send newsletters, offers, or updates (with your consent, where required). You can unsubscribe at any time via the link in our emails.
• Analytics: To analyze website performance, track trends, and improve our services.
• Security: To detect and prevent fraud, unauthorized access, or other illegal activities.
• Legal Compliance: To comply with UAE laws, including tax and consumer protection regulations.

3. How We Share Your Information

We do not sell your personal data. We may share your information only in the following cases:

• Service Providers: With trusted third parties who assist us, such as:
  • Payment processors (e.g., for secure transactions)
  • Shipping and logistics companies (e.g., for delivery)
  • Marketing platforms (e.g., for email campaigns)
  • Analytics providers (e.g., Google Analytics, with anonymized data)
    These providers are contractually obligated to protect your data.
• Legal Requirements: If required by UAE authorities, courts, or to comply with applicable laws.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice and safeguards.

4. Your Data Protection Rights (UAE-Specific)

Under UAE’s Federal Decree-Law No. 45 of 2021, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request the deletion of your data, subject to legal retention obligations.
• Restriction: Limit how we process your data in certain cases.
• Objection: Object to data processing for marketing or other purposes.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at support@sansali.com. We will respond within 30 days, as required by law.

5. Data Security

We implement industry-standard measures to protect your data, including:

• Encryption for payment transactions and sensitive data (e.g., SSL/TLS).
• Secure servers hosted in compliance with UAE regulations.
• Regular security audits to identify and address vulnerabilities.
  However, no online system is 100% secure. Please use strong passwords and avoid sharing sensitive information unnecessarily.

6. Data Retention

We retain your personal data only as long as necessary:

• Account Data: Until you delete your account or request deletion, unless required for legal purposes (e.g., tax records for 5 years under UAE law).
• Order Data: For 5 years to comply with UAE tax and consumer laws.
• Marketing Data: Until you unsubscribe or request removal.
  After retention periods, data is securely deleted or anonymized.

7. International Data Transfers

If you’re outside the UAE, your data may be transferred to our UAE-based servers or trusted partners elsewhere. We ensure such transfers comply with UAE data protection laws and include safeguards like Standard Contractual Clauses where applicable.

8. Cookies and Tracking

We use cookies to:

• Ensure website functionality (essential cookies).
• Analyze traffic and performance (analytics cookies).
• Deliver personalized ads (marketing cookies, with consent).
  You can manage preferences via our cookie banner or browser settings. Disabling cookies may affect site functionality.

9. Third-Party Links

Our website may include links to external sites (e.g., social media, payment gateways). We are not responsible for their privacy practices. Please review their policies before sharing data.

10. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children. If you believe we have such data, contact us immediately at support@sansali.com.

11. Contact Us

For questions, concerns, or to exercise your rights, reach out to:

• Email: support@sansali.com

12. Policy Updates

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on sansali.com with the effective date. For significant changes, we’ll notify you via email or website notice.