Effective Date: January 01, 2025
Welcome to sansali.com. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services provided by Sansali, a UAE-based e-commerce platform. By accessing or purchasing from sansali.com, you agree to be bound by these Terms, our Privacy Policy, and our Return & Refund Policy. If you do not agree, please refrain from using our website.
1. General
- Eligibility: You must be at least 18 years old or have legal guardian consent to use our services. By using our website, you confirm you meet this requirement.
- Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at support@sansali.com if you suspect unauthorized access.
- Accuracy of Information: You agree to provide accurate, current, and complete information during registration, purchases, or other interactions.
2. Orders and Payments
- Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders for reasons including stock unavailability, pricing errors, or suspected fraud, with notification and refund if applicable.
- Pricing: Prices are listed in UAE Dirham (AED) unless otherwise stated and include VAT as per UAE law. Prices may change without notice, but confirmed orders are not affected.
- Payment: We accept payments via secure methods (e.g., credit/debit cards, digital wallets). You confirm you are authorized to use the chosen payment method. Payment is processed at checkout, and you’ll receive an order confirmation.
- Shipping: We aim to deliver within estimated timeframes, but delays may occur due to logistics or unforeseen circumstances. Shipping fees, if applicable, are shown at checkout.
3. Intellectual Property
- All content on sansali.com, including images, logos, text, and designs, is owned by or licensed to Sansali and protected by UAE and international copyright laws.
- You may not reproduce, distribute, or modify our content without prior written consent. Limited use for personal, non-commercial purposes (e.g., viewing products) is permitted.
4. User Conduct
You agree not to:
- Use our website for unlawful purposes or in violation of UAE laws.
- Attempt to hack, disrupt, or overload our systems.
- Post or transmit harmful content, including viruses or defamatory material.
- Misrepresent your identity or engage in fraudulent activities.
We reserve the right to suspend or terminate your access for violations, with notice where feasible.
5. Product Information
- We strive to ensure product descriptions, images, and prices are accurate. However, minor variations (e.g., color due to lighting) may occur, and we are not liable for such discrepancies.
- If a product is mispriced, we may cancel the order and issue a full refund or offer the correct price for your approval.
6. Returns and Refunds
Our Return & Refund Policy (detailed below) governs returns, exchanges, and refunds. In summary:
- UAE customers enjoy free returns within 3 days for eligible items.
- Refunds are processed to the original payment method within 7-10 business days upon approval.
- Defective or incorrect items qualify for full refunds or replacements, including shipping costs.
7. Limitation of Liability
- To the extent permitted by UAE law: Sansali is not liable for indirect, incidental, or consequential damages arising from your use of our website or products, including loss of data, profits, or opportunities.
- Our liability for any claim is limited to the amount you paid for the product or service in question.
- We are not responsible for delays or failures due to events beyond our control (e.g., natural disasters, courier issues).
8. Indemnity
You agree to indemnify Sansali, its affiliates, and partners against claims, losses, or damages arising from your violation of these Terms, misuse of our website, or infringement of third-party rights.
9. Governing Law and Dispute Resolution
- Governing Law: These Terms are governed by the laws of the United Arab Emirates, including federal and Dubai-specific regulations.
- Dispute Resolution: Any disputes will be resolved amicably where possible. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of Dubai, UAE, unless otherwise required by law.
10. Modifications
- We may update these Terms at any time. Changes will be posted on sansali.com with the effective date. Continued use after changes constitutes acceptance.
- For significant changes, we’ll aim to notify you via email or website notice.
11. Termination
- We may suspend or terminate your access to sansali.com for violations of these Terms, with notice where practical.
- You may close your account by contacting support@sansali.com.
12. Contact Us
For questions or support:
- Email: support@sansali.com